Terms of service
By placing an order with Artivel, you agree to our terms of service.
Do you have a question about anything? You can always send us a message, we’re happy to think along with you.
Ordering
After placing your order, you’ll immediately receive a confirmation by email. Please check that everything is correct. Did something go wrong? Let us know within 1 hour so we can make adjustments before we start creating your Artivel.
Delivery time and shipping
We generally deliver within 5 to 9 business days in the Netherlands and Belgium. Do you live elsewhere in Europe? No problem. Shipping costs are automatically calculated at checkout. Please note that delivery time outside the Netherlands and Belgium may be slightly longer.
During busy periods or holidays, delivery times may vary slightly.
Returns
At Artivel, each piece is made especially for you. Therefore, returns are unfortunately not possible.
Is your piece damaged or delivered incorrectly? No worries, we’ll be happy to resolve it for you.
Materials and finish
We use high-quality textile and a sleek aluminium frame of professional quality. Every order is carefully finished and securely packaged for shipping.
Questions or need advice?
Whether it’s about an order, a material choice or a moment of doubt, you can always send us a message. On average, we respond within a few hours.