Shipping policy
Artivel Shipping Policy
At Artivel, we ensure that your order is delivered as quickly, safely, and carefully as possible. Below you will find all the details of our shipping terms.
Free Shipping within the Netherlands and Belgium
We offer free shipping on all orders within the Netherlands and Belgium, with no minimum order value. Your unique artwork will be delivered to your home at no additional cost.
Shipping Costs for Other European Countries
For orders outside the Netherlands and Belgium, we offer delivery to various European countries. Shipping costs depend on the destination country and are automatically calculated during checkout.
Delivery Time
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Netherlands and Belgium: We strive to deliver your order within 5 to 9 business days
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Other European countries: Delivery time may vary depending on the destination country
Return Policy
As all our artworks are custom-made, we do not accept returns. We are committed to delivering products of the highest quality that fully meet your expectations.
However, if your artwork arrives damaged or contains a manufacturing defect, please contact us within 48 hours of delivery. In such cases, we will replace the artwork free of charge.
Important Points about Returns
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Returns are only accepted in cases of shipping damage or manufacturing defects.
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Damage or issues must be reported within 48 hours of delivery, including clear photos of the damaged product and its packaging.
Important Delivery Information
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Always check your shipping address at checkout. Artivel is not responsible for deliveries that fail due to an incorrectly provided address.
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In case of shipping damage, please contact us within 14 days of receipt so we can provide an appropriate solution.
Non-Deliverable Areas
At this time, we do not deliver outside Europe. If you are interested, please contact us for custom delivery options.