Privacy policy

Privacy Policy

Last updated: 14 August 2025

This Privacy Policy describes how Artivel (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit our Site, use our services, make a purchase at artivel.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal data about you from different sources, as set out below. The data we collect and use depends on your interactions with us.

In addition to the specific uses described below, we may use the data we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Legal bases for processing

Depending on the purpose of processing your personal data, we rely on one or more of the following legal bases under the EU General Data Protection Regulation (GDPR) and, where applicable, the UK GDPR:

  • Consent (Art. 6(1)(a) GDPR)

  • Necessary for the performance of a contract (Art. 6(1)(b) GDPR)

  • Compliance with a legal obligation (Art. 6(1)(c) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR)

Personal data we collect

Data you provide directly to us

  • Contact details: name, address, phone number, email address

  • Order details: name, billing address, shipping address, payment confirmation, email address, phone number

  • Account details: username, password, security questions, and other account security information

  • Customer service data: information you share in communications with us, for example via email or our contact form

Certain features of the Services require you to provide this data. If you do not provide it, you may not be able to use those features.

Data we collect automatically

  • Device details, browser information, IP address

  • Network connection information

  • Interaction data with our Site
    This is collected using cookies, pixels, and similar technologies.

Data we obtain from third parties

  • Shopify (hosting and e-commerce platform)

  • Payment providers (e.g., bank or card details for transactions)

  • Marketing and analytics partners

  • Advertising platforms via tracking technologies

How we use your personal data

  • Providing products and services – processing payments, fulfilling orders, sending notifications about accounts or transactions, handling shipping, returns, and exchanges, managing accounts

  • Marketing and advertising – sending promotions via email, SMS, or post, showing personalised ads (based on consent where required)

  • Security and fraud prevention – detecting and investigating fraudulent or unlawful activity

  • Communication and service improvement – customer service, feedback analysis, service optimisation

We do not process sensitive personal data without your explicit consent.

International data transfers

Your data may be transferred to and processed in countries outside the European Economic Area, including Canada and the United States, where Shopify and some of our service providers are located. We implement appropriate safeguards for these transfers, such as the European Commission’s Standard Contractual Clauses or equivalent contracts under the UK GDPR.

Cookies and tracking technologies

We use cookies to operate our Site, remember preferences, collect statistics, and improve marketing. More information on Shopify’s cookies can be found here: https://www.shopify.com/legal/cookies.
You can manage or change your cookie preferences at any time through our website cookie settings or your browser settings.

How we share personal data

We only share your data with:

  • Service providers (IT, shipping, customer service, payments)

  • Marketing partners (based on consent or legitimate interest)

  • Group companies (if applicable)

  • Government authorities (where legally required)

We do not sell personal data and we do not use sensitive personal data without consent.

Your rights

Depending on where you live, you may have the right to:

  • Access, rectify, or delete your personal data

  • Data portability

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

For UK residents, complaints can also be submitted to the ICO (Information Commissioner’s Office).

Contact

For privacy-related questions or requests, you can contact us at:

Address:
Chamber of Commerce (KVK) number: 94750467
VAT number: NL866880756B01
Phone number: +31 6 45 73 85 10
Email: info@artivel.com

For the purposes of applicable data protection law and unless otherwise stated, we are the data controller of your personal data.