Refund policy

Return and Cancellation Policy

At Artivel, we are committed to delivering artworks of the highest quality, tailored precisely to your preferences.
As each artwork is custom-made exclusively for you, we do not offer returns or refunds.

Once payment has been received, we immediately begin production of your artwork. For this reason, orders cannot be cancelled after payment has been completed.

However, we understand that, in rare cases, something may go wrong during production or shipping.
If your artwork arrives damaged or contains a manufacturing defect, please contact us within 48 hours of receiving. In such cases, we will provide a replacement free of charge.

Our team is ready to assist you personally and ensure that you receive your new Artivel as quickly as possible.